CANCELLATION POLICY

🔐 Deposit Policy • A non-refundable deposit is required to secure all appointments. • This deposit goes toward your service total. • Reschedules made outside of 24 hours will retain the deposit for a future booking. • Cancellations or rescheduling within 24 hours or no-shows will forfeit the deposit. ⏳ Cancellations or Rescheduling Appointments must be cancelled or rescheduled at least 24 hours in advance. • Late cancellations or reschedules within 24 hours will result in a 50% charge of the remaining balance. • No-shows will also incur a 50% charge of the remaining balance. 💳 Card & Payment Policy • A valid card is required on file when booking. • Cards will only be charged in the event of a late cancellation, no-show, or unpaid balance. • Booking with insufficient funds, locked cards, or without intent to show may result in permanent booking restrictions. 🚫 Missed Payments • Unpaid fees must be cleared before rebooking. • Clients with outstanding balances will be blocked from scheduling future appointments until payment is made in full. ⏱️ Late Arrivals • A 10-minute grace period is provided. • After 10 minutes, your appointment may be canceled and treated as a no-show. 👩🏽‍🦱 Client Age Policy • I provide services to clients ages 16 and up. • Clients under 16 must be accompanied by a parent or legal guardian to their first appointment to sign a parental consent form. • Valid ID is required at the time of service to verify age when necessary.